Privacy policy
Last Updated: 26/04/2026
VortexAdvance.com has adopted the following principles in order to protect the confidentiality of all information provided to us by you.
1. What does this policy apply to?
This Policy applies to the "vortexadvance.com" website, including all sub-pages and successor pages (collectively referred to as the “Website”) and also applies to all software, goods, and digital services that we offer. This Policy does not apply to any website, product, or service of any third-party company even if the website links to (or is linked from) our Website. By using our Website, products, or services, you are accepting the practices described in this Policy. If you do not agree with this Policy, delete all cookies from your browser cache after visiting our Website and do not visit or use our Website or purchase our products or services. Your continued use of our Website, products, or services signifies your acceptance of this Policy.
2. Information Collection and Use
Broadly speaking, we collect information in three ways: (1) when you provide it directly to us, (2) when we obtain verification information about you or your company through trusted third parties (e.g. banks, credit bureaus) and (3) passively through technology such as “cookies”.
We only require information from you that is relevant or essential for us to provide you with digital gaming goods and services. Specifically, to fulfill your orders, we collect necessary gaming information, including your Platform (e.g., PC, Xbox, PSN), Gamertag/Usernames, account login credentials (when strictly required for specific order fulfillment), and Discord username (if provided). All precautions have been taken to ensure the security of the information that you have entered on “vortexadvance.com” and we constantly maintain the most dependable system and infrastructure for our Website.
The term “Personal Information”, as used in this Policy, refers to any information that can be used to identify a specific person, or any anonymous information (e.g., IP Address) that is linked to a specific person. Personal information does not include information that has been aggregated or made anonymous such that it can no longer be reasonably associated with a specific person.
Payment Information Security: We do not directly collect, process, or store your credit or debit card details on our servers. All financial transactions are handled securely through our trusted third-party payment processors using industry-standard encryption. We only receive the necessary payment confirmation and billing details required to verify and fulfill your order.
3. Handling of Account Login Credentials
For certain orders or services that require our team to log directly into your gaming account, your login credentials (email/username and password) are used securely and strictly for the duration of the order fulfillment. We do not permanently store, sell, or share your login credentials. For your own security, we highly recommend changing your account password to a temporary one before providing it to us, and changing it back immediately after your order is marked as complete.
4. Cookies and Tracking Technology
Similar to many commercial websites, we utilize “cookies” and other technologies to collect non-personally-identifiable information. “Cookies” are a feature of web browser software that allows web servers to recognize the computer used to access a website. Cookies store information accessed through your browser to streamline activities on related web sites, and make the online experience easier and more personalized. Information gathered through cookies and web-server log files may include information such as the date and time of visits, the pages viewed, IP addresses, links to/from any page, and time spent at a site.
We use cookie data to measure web traffic and usage activity on our Website for purposes of improving and enhancing the functionality of our Website, to look for possible fraudulent activity, and to provide to institutions in the event of a fraudulent dispute based on fraudulent authorization. Cookies also allow our Website to remember your session and preferences (such as your shopping cart contents) for future visits. You can choose to disable cookies for our Website, but this may limit your ability to use our Website, products, and services.
5. Sharing and Disclosure of Information
We do not sell your Personal Information (including your name, email address, billing details, gaming handles, login credentials, Discord information, or any other data you provide to us) to any third parties. We may share your Personal Information with trusted third parties who are integral to the operation of our Website, products, and services, including but not limited to financial institutions, payment processors, verification services and credit bureaus, as well as any third parties that you have directly authorized to receive your Personal Information. We may store your Personal Information in locations outside the direct control of vortexadvance.com, for instance, on servers or databases co-located with hosting providers.
If VortexAdvance.com works with other organizations in order to provide/receive support services, these companies are ensured to comply with our company's privacy standards and requirements. Our commitments in our Privacy Policy apply exclusively to "vortexadvance.com" and do not extend to other websites accessible via links.
6. Children's Privacy
Our Website, products, and services are intended strictly for users who are at least 18 years of age, as outlined in our Terms of Service. We do not knowingly collect or solicit Personal Information from anyone under the age of 18. If we learn that we have inadvertently collected Personal Information from a minor, we will take immediate steps to delete that information from our records.
7. Your Data Rights and Choices
You maintain control over your personal data. At any time, you have the right to access, update, or request the permanent deletion of your Personal Information from our active systems. If you wish to review the data we have collected about you, or if you would like to exercise your right to be forgotten, please submit a written request to support@vortexadvance.com. We will process your request promptly and in accordance with applicable data protection standards.
8. Contact Us
If you have any queries relating to this Privacy Policy or any of our privacy-related practices, please contact us at the following email: support@vortexadvance.com